Calling 9-1-1

Calling 9-1-1 in Muskoka:

When you call emergency services in Muskoka, your call is connected to a Primary Public Safety Answering Point (P-PSAP), which will immediately ask if you require police, fire, or ambulance. Given Muskoka’s geography, Ambulance Communication Officers will focus heavily on verifying your exact location, often using “blue sign” civic addresses for properties or island locations. 

IF PUT ON HOLD OR INTO A QUEUE, DO NOT HANG UP.

Here is what happens after being directed to Ambulance from the P-PSAP:

  • Initial Contact: An ACO will answer with: “Ambulance, what is your emergency?”
  • Information Gathering: You will be asked a series of Primary Questions that are crucial in ensuring an efficient dispatch of a resource. Questions include:
    • Where do you need the ambulance?
    • Is this an apartment?
    • What is your closest major intersection?
    • What phone number including area code are you calling from?
    • Is the person awake?
    • Is the person breathing normally?
    • How old is the person?
    • Tell me what happened.
  • Paramedic Response: Muskoka paramedics will respond to medical emergencies.
  • Water/Island Access: For island emergencies, Muskoka ACS and Muskoka Paramedic services may request assistance from local fire departments or the OPP in ensuring patient extrication is smooth and efficient.
  • Air Ambulance: Muskoka ACS may request ORNGE air ambulance if necessary given the nature of the call.

Preparing for Emergencies:

  • Post your civic address somewhere in the house where a child, babysitter or visitor will find it easily. (eg: on the fridge, near your front entrance, etc)
  • If you are an owner of a seasonal rental, prepare your guests with accurate information or ensure they have an emergency binder in the event they require 9-1-1 which includes your civic address and any pertinent information to assist emergency services.
  • If you have a defibrillator at your residence, ensure all of your guests know where it is kept.
  • Ensure that your blue 9-1-1 number is kept clear of snow and debris during the winter months.