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Muskoka Ambulance
Communications Service (ACS)

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Service Commitment

While providing EMS service to our Muskoka Community for the past 50 years, we are fortunate to have earned a positive reputation in Ontario. We have learned that we can never rest on our conviction of quality service and therefore strive to earn our reputation each day.

To this end, we are committed to help our Ambulance Communications Operators (ACOs) maintain not only required Certification and skills levels, but to also encourage them to be motivated to use extraordinary people skills in providing a service to you and your family.

The staff resources assigned/approved to staff Muskoka ACS are as follows:

07:00 to 19:00
(Mon-Sun)
19:00 to 07:00
(Mon-Sun)
11:00 to 19:00
(Mon-Sun)
1 Dispatcher
1 Call Taker
1 Dispatcher
1 Call Taker
1 Overflow
(Fire & Admin)

In accordance with the Ambulance Act, Part VIII Response Time Performance Plans, Section 24. O. Regulation 267/08, Muskoka ACS has provided our Response Time Target to Emergency Health Services for the calendar year 2011 as follows:

Patient Acutity Level
Response Time (T0-T2) In seconds
Targeted % of the Time
Sudden Cardiac Arrest
120
85%
CTAS 1
120
85%

Revised: August 31, 2010

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